Frequently Asked Questions
Everything you need to know about shopping with Tuuli, from shipping to our satisfaction guarantee.
What is the typical shipping timeframe for an order?
Orders at Tuuli are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, while express options are available at checkout.
What is your return and exchange policy?
We offer a 30-day return policy on all unused items in their original packaging. If you are not completely satisfied with your purchase, you can initiate a return or exchange through our online portal.
Which payment methods do you accept?
Tuuli accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay.
How can I track the status of my shipment?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your package in real-time.
Are Tuuli products covered by a warranty?
Yes, all our products come with a one-year limited warranty that covers manufacturing defects. Please contact our support team with your order number if you encounter any quality issues.
Do you offer international shipping?
Currently, Tuuli ships to over 20 countries worldwide. International shipping rates and delivery times vary by destination and are calculated automatically at checkout.